Privacy Policy

Maison O'Brien, operated by Square Old Chelsea, places great importance on protecting the personal information of its customers. This privacy policy explains how we collect, use, disclose, and protect your personal data. Personal information refers to any information that can directly or indirectly identify an individual, such as a name, address, email, phone number, or payment information. By booking a stay, activity, or table with us, using our website, or interacting with our staff, you consent to our collection and use of your personal data in accordance with this policy.

Maison O'Brien assumes full responsibility for protecting personal information under its control. Information collected, used, disclosed, retained, or destroyed is governed by this policy to protect the privacy of all individuals.

The person responsible for protecting personal information at Maison O'Brien must:

• Oversee and review internal practices and procedures for handling personal information and compliance with applicable laws;
• Suggest measures to ensure the ongoing protection of personal information, consistent with privacy impact assessments;
• Implement necessary measures within the company to ensure the protection of information;
• Ensure staff compliance and training regarding good practices for personal information protection;
• Coordinate, investigate, and respond to requests and complaints related to personal information protection;
• Communicate with affected individuals and the Commission d'accès à l'information du Québec in the event of a data breach or incident;
• Maintain a register of personal data incidents.

Maison O'Brien collects only the information necessary for the performance of its duties and the conduct of its activities in accordance with applicable laws. The collection is carried out from the person concerned with their consent, unless otherwise provided by law. We ensure that the collection is justified, clear, and specific, and based on free and informed consent.

We collect personal information when you:

• Make a reservation or check in;
• Book a table;
• Rent a room, organize an event or request a quote;
• Use our services or communicate with our staff;
• Fill out an online form, make an online purchase or call for a reservation.

• Name, address, phone number, email address, and credit card information;
• Stay information: arrival and departure dates, room preferences, special requests;
• Information about members of your group; 
• Information related to a booking or event;
• Information about the use of our services, including those of certain partners;

We recommend that you do not send your payment information by email or via social media. To protect your information, please only send it to us via the booking engine on our website, by phone, or via the web platform dedicated to transactions.

Your personal information is only used or disclosed for the specific purposes for which it was collected, unless otherwise required by law. Uses may include:

• Reservations and check-in;
• Billing;
• Service personalization;
• Customer communications;
• Security management;
• Room services and related services;
• Complaint and claim management;
• Data analysis;
• Compliance with legal obligations.

The use of personal information is limited to the purposes for which you have given your explicit consent.

We collect and use your personal information only when it is necessary to achieve the stated objectives.

Maison O'Brien protects personal data from unauthorized access, disclosure, loss, or destruction. We take reasonable precautions and have implemented physical, organizational, and technical measures, including:

• Limiting access to information to authorized personnel and only when necessary;
• Confidentiality obligation for anyone who, in the course of their duties, has access to personal information;
• Protection of records through selective access controls;
• Use of recognized security standards for credit card data protection;
• Management of retention periods and regular deletion of unnecessary data;
• Prompt notification to clients and competent authorities in case of a data breach, when required;
• Immediate removal of access following an employee's departure or dismissal.

Your information may be transmitted to third parties only to the extent necessary for the activities mentioned. Maison O'Brien ensures that these third parties comply with comparable data protection standards.

We do not disclose your personal information to third parties without your consent, except:

• To business partners for services such as shuttle, spa, or catering booked through Maison O'Brien;
• When required by law or a governmental authority.

Maison O'Brien is committed to transparency in the processing, procedures, and purposes for which personal information entrusted by its clients is used.

Maison O'Brien respects your data protection rights. You can:

• Access your data;
• Rectify or update it;
• Request its deletion, restriction of processing, or object to processing;
• Request data portability where permitted by law;
• We provide you with means to exercise these rights.

You can withdraw your consent at any time. For any consultation, modification or withdrawal of your personal information, please contact the Privacy Officer at info@maisonobrien.ca.

You can withdraw your consent to the communication of your personal information at any time. A written request must be submitted to the Privacy Officer. A response will be sent to you within 30 days of receipt.

When consent is withdrawn, Maison O'Brien must stop using the personal data for which consent had been given.

Personal data will not be used for discriminatory, illegal, or abusive purposes. It will not be collected excessively or unfairly. It will not be used or disclosed for purposes other than those specified, except where legally required.

Any fraudulent use of personal data constitutes a serious offense that may result in disciplinary action, including dismissal, and legal proceedings.

If you believe that your personal information has been collected, stored, used, disclosed or destroyed in contravention of this policy, you may file a confidential complaint with the Privacy Officer. Please provide your name, contact information, including a telephone number, as well as the subject and reasons for the complaint with sufficient detail to allow for a proper assessment. A response will be provided within 30 days of receipt. If the complaint is incomplete, additional information may be requested. An investigation will be conducted, damages will be minimized and necessary corrective actions will be taken.

You may also file a complaint with the Commission d'accès à l'information du Québec. Maison O'Brien recommends, however, that you first contact the Privacy Officer and await the conclusion of the internal process.

This policy is approved by the Privacy Officer at Maison O'Brien, operated by Square Old Chelsea.

Privacy Officer

248 Old Chelsea road, Chelsea (Quebec) J9B 1J3

For any requests, questions or comments related to this policy, please contact the officer by email at info@maisonobrien.ca

Last updated: April 7, 2026